Privacy Policy – Laki 101 Online Casino Pakistan

1. Introduction

This Privacy Policy explains how Laki 101 ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players and visitors ("you") who use the Laki 101 website and associated services, including sports betting, online casino, live casino and payment functions.

By registering an account or using any part of Laki 101, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree, please do not use the platform.

Laki 101 is committed to handling your data responsibly. We follow reasonable data protection practices to ensure your information is kept secure and used only for legitimate purposes related to your account and the services you use.

2. What Data We Collect

When you register and use Laki 101, we collect various types of personal information. The data we collect falls into the following categories:

Registration & Identity Data

• Full name as it appears on your CNIC or government-issued ID
• Date of birth (to verify you are 18 or older)
• Email address
• Pakistani mobile number
• Username and encrypted password

Payment & Transaction Data

• JazzCash or Easypaisa mobile wallet number (for deposits and withdrawals)
• Raast ID or bank account details where used for transactions
• Transaction reference numbers and amounts in PKR
• Deposit and withdrawal history

Usage & Activity Data

• Games played, bets placed and sports markets accessed
• Login times, session duration and device type
• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and features used within the platform

Verification Data

• Copy of CNIC or other government-issued ID (when identity verification is requested)
• Selfie or photo verification if required during account review

3. How We Use Your Data

Every piece of data we collect is used for a specific purpose. The table below sets out the main ways we use your personal information and the reason behind each use.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. If a decision affecting your account is made based on automated processes, you have the right to request a manual review.

4. Data Sharing & Third Parties

Laki 101 does not sell your personal data. We share data only where strictly necessary to operate the platform and provide our services. The following categories of third parties may receive limited data for specific purposes:

• Payment Providers — JazzCash, Easypaisa, Raast and partner banks receive transaction data necessary to process your PKR deposits and withdrawals
• Game Providers — Third-party casino and live dealer game providers receive a player session token; they do not receive your full personal identity data
• Identity Verification Services — Where automated KYC checks are used, verification documents may be passed to a trusted identity verification partner
• Customer Support Tools — Our support platform may process chat logs and account data to manage and resolve player queries
• Analytics Providers — Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance
• Legal & Regulatory Obligations — Where required by law or to prevent financial crime, we may disclose data to relevant authorities

5. Cookies & Tracking

Laki 101 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small file stored on your device when you visit a website. We use the following types of cookies:

• Essential Cookies — Required for the platform to function. These handle login sessions, security tokens and basic navigation. You cannot opt out of essential cookies while using the site.
• Performance Cookies — Help us understand how players use the platform — which pages are visited most, where errors occur and how load times can be improved.
• Preference Cookies — Remember your settings such as language preference, display options and game history for a more personalised experience.
• Marketing Cookies — Used only if you have opted in to marketing communications. These help us understand which promotional content is most relevant to you.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of Laki 101, though some personalisation features may not work as expected.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. The general retention periods we apply are as follows:

• Active account data is retained for as long as your account remains open
• Transaction records and payment history are retained for a minimum of five years for financial record-keeping purposes
• Identity verification documents are retained for the duration of account activity and up to five years after account closure
• Customer support chat logs are retained for up to two years
• Marketing consent records are retained until you withdraw consent
• Usage and analytics data in anonymised form may be retained indefinitely

When data is no longer required, it is securely deleted or anonymised. If you close your account voluntarily, we will begin the deletion process for data not subject to legal retention requirements within a reasonable timeframe.

7. Data Security

Laki 101 takes data security seriously. We have put in place a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. These measures include:

• SSL/TLS encryption on all website connections and data transfers
• Encrypted storage of passwords — we never store passwords in plain text
• Access controls limiting which staff can view player account data
• Regular security reviews and vulnerability assessments
• Fraud detection systems monitoring for unusual account activity and login attempts
• Two-factor verification options for account access

In the event of a data breach that is likely to affect your rights, we will notify affected players as quickly as reasonably possible and take immediate steps to contain and assess the breach.

8. Your Rights

As a Laki 101 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through the in-platform live chat or at the email address shown in the footer.

We aim to respond to all data rights requests within 30 days. In complex cases, this may be extended, and we will keep you informed of the timeline.

9. Children & Minors

Laki 101 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, the account will be immediately suspended, all funds will be reviewed and the relevant data will be deleted in line with our policies.

If you are a parent or guardian and believe your child has registered at Laki 101, please contact our support team immediately. We will investigate and act promptly.

10. Marketing Communications

Laki 101 may send you promotional emails and SMS notifications about bonuses, cricket betting specials, PSL offers, casino promotions and platform updates — but only if you have opted in to receive them during registration or in your account settings.

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email we send
• Updating your notification preferences in your account settings
• Contacting customer support and requesting removal from marketing lists

Opting out of marketing communications does not affect transactional messages — we will still contact you about account security, deposit confirmations, withdrawal updates and important policy changes, as these are part of running your account.

11. Changes to This Privacy Policy

Laki 101 may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When material changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of Laki 101 after changes are posted constitutes your acceptance of the updated policy. If you have questions about any changes, contact our support team.

12. Contact & Data Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights or want to raise a concern about how your personal information is handled, please get in touch with the Laki 101 support team.

• Live chat — available 24/7 directly inside the Laki 101 platform
• Email — [email protected] (displayed as text only; please do not expect an immediate response to email)
• Account settings — manage your own data preferences, marketing opt-outs and notification settings from your profile

We aim to respond to all privacy-related queries within five working days. For data access or deletion requests, the timeline may be up to 30 days depending on the complexity of the request.